Service-dominant logic /
Saved in:
| Other Authors: | Lusch, Robert F. (Editor), Vargo, Stephen L. (Editor), Fisher, Ron (Editor) |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
[West Yorkshire, England] :
Emerald Group Publishing Limited,
2014.
|
| Series: | International Journal of Physical Distribution and Logistics Management,
Volume 44, Number 1-2 |
| Subjects: | |
| Online Access: | Click to View |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
The dominance of management a participatory critique /
by: Holmes, Leonard
Published: (2010)
by: Holmes, Leonard
Published: (2010)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Published: (2015)
Published: (2015)
Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016)
by: Cook, Sarah, 1955-
Published: (2016)
Handbook of services marketing & management /
Published: (2000)
Published: (2000)
Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa
Published: (2006)
by: Gronfeldt, Svafa
Published: (2006)
Client service excellence : the 10 commandments /
by: O'Sullivan, Larry
Published: (2010)
by: O'Sullivan, Larry
Published: (2010)
Innovation and quality improvement in service organizations
Published: (2002)
Published: (2002)
Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)
by: Martin, William B.
Published: (1989)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)
by: Goodman, John A.
Published: (2009)
Enhancing customer experience in the service industry : a global perspective /
Published: (2015)
Published: (2015)
The V-Modle of service quality : an exploration of African customer service delivery metrics /
by: Whyte, Grafton
Published: (2018)
by: Whyte, Grafton
Published: (2018)
Service quality research perspectives /
by: Schneider, Benjamin, 1938-
Published: (2004)
by: Schneider, Benjamin, 1938-
Published: (2004)
What great service leaders know and do : creating breakthroughs in service firm /
by: Heskett, James L., et al.
Published: (2015)
by: Heskett, James L., et al.
Published: (2015)
Services management (including skill development) /
by: Ramachandra, K.
Published: (2010)
by: Ramachandra, K.
Published: (2010)
Service recovery and service continuity
Published: (2005)
Published: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn
Published: (2013)
by: Blunt, Carolyn
Published: (2013)
From tin soldiers to Russian dolls : creating added value through services /
by: Vandermerwe, Sandra
Published: (1993)
by: Vandermerwe, Sandra
Published: (1993)
HR at your service lessons from benchmark service organizations /
by: Latham, Gary P.
Published: (2012)
by: Latham, Gary P.
Published: (2012)
Quality of experience engineering for customer added value services : from evaluation to monitoring /
Published: (2014)
Published: (2014)
New service development creating memorable experiences /
Published: (2000)
Published: (2000)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by: Gallagher, Richard S.
Published: (2008)
by: Gallagher, Richard S.
Published: (2008)
Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)
by: Gerson, Richard F.
Published: (1998)
Continual service improvement manager : careers in IT service management /
by: Whapples, David
Published: (2015)
by: Whapples, David
Published: (2015)
New service paradigms AMA SERVSIG Conference 2003 /
Published: (2004)
Published: (2004)
Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)
by: DiJulius, John R., 1964-
Published: (2003)
Service design for business : a practical guide to optimizing the customer experience /
by: Reason, Ben, 1972-, et al.
Published: (2016)
by: Reason, Ben, 1972-, et al.
Published: (2016)
Service excellence : creating customer experiences that build relationships /
by: Bolton, Ruth N. (Ruth Nancy)
Published: (2016)
by: Bolton, Ruth N. (Ruth Nancy)
Published: (2016)
QUIS 9 symposium service excellence in management /
Published: (2005)
Published: (2005)
Digital transformation : build your organization's future for the innovation age /
by: Herbert, Lindsay
Published: (2017)
by: Herbert, Lindsay
Published: (2017)
Surprise! : The secret to customer loyalty in the service sector /
by: Magnini, Vincent P.
Published: (2015)
by: Magnini, Vincent P.
Published: (2015)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo
Published: (2010)
by: Inghilleri, Leonardo
Published: (2010)
An introduction to service design : designing the Invisible /
by: Penin, Lara
Published: (2018)
by: Penin, Lara
Published: (2018)
Automated self-service modeling: predictive analytics as a service
by: Kridel, Don, et al.
Published: (2019)
by: Kridel, Don, et al.
Published: (2019)
Business service management best practices
by: Darmawan, Budi
Published: (2004)
by: Darmawan, Budi
Published: (2004)
Cultural perspectives on services marketing
Published: (2005)
Published: (2005)
The Routledge handbook of service research insights and ideas /
Published: (2020)
Published: (2020)
Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager
Published: (2004)
Published: (2004)
America's service meltdown restoring service excellence in the age of the customer /
by: Pupo, Raul
Published: (2010)
by: Pupo, Raul
Published: (2010)
Service habits : small steps to strengthen the relationships with people you serve /
by: Scammell, Jaquie
Published: (2020)
by: Scammell, Jaquie
Published: (2020)
The Janus face of customer service /
Published: (2020)
Published: (2020)
Similar Items
-
The dominance of management a participatory critique /
by: Holmes, Leonard
Published: (2010) -
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Published: (2015) -
Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016) -
Handbook of services marketing & management /
Published: (2000) -
Service leadership the quest for competitive advantage /
by: Gronfeldt, Svafa
Published: (2006)
