APA (7th ed.) Citation

ProQuest (Firm), Baron, S., Elliott, D., & Harris, K. (2005). Service recovery and service continuity. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

ProQuest (Firm), Steve Baron, Dominic Elliott, and Kim Harris. Service Recovery and Service Continuity. Bradford, England: Emerald Group Publishing, 2005.

MLA (9th ed.) Citation

ProQuest (Firm), et al. Service Recovery and Service Continuity. Emerald Group Publishing, 2005.