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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

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Bibliographic Details
Main Author:	Goodman, John A.
Corporate Author:	ProQuest (Firm)
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, c2009.
Subjects:	Customer services. Customer relations > Management. Electronic books.
Online Access:	Click to View
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