Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem /

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Bibliographic Details
Other Authors:	Sarkodie-Mensah, Kwasi
Format:	Electronic eBook
Language:	English
Published:	New York : Routledge, 2013.
Subjects:	Public services (Libraries) Libraries and community. Libraries > Public relations. Libraries > Security measures. Customer relations. Conflict management. Electronic books.
Online Access:	Click to View
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