Service leadership the quest for competitive advantage /

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Bibliographic Details
Main Author:	Gronfeldt, Svafa
Corporate Author:	ProQuest (Firm)
Other Authors:	Strother, Judith B.
Format:	Electronic eBook
Language:	English
Published:	Thousand Oaks : SAGE Publications, c2006.
Subjects:	Customer services > Management. Customer relations. Electronic books.
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