Service leadership the quest for competitive advantage /
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| Main Author: | |
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| Corporate Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Thousand Oaks :
SAGE Publications,
c2006.
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| Subjects: | |
| Online Access: | Click to View |
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| Physical Description: | xiii, 319 p. : ill. |
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| Bibliography: | Includes bibliographical references (p. 283-298) and index. |
| ISBN: | 9781452266732 |