Achieving service excellence : maximizing enterprise performance through innovation and technology /

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Bibliographic Details
Main Author: Chang, C. M. (Ching Ming), 1935- (Author)
Format: Electronic eBook
Language:English
Published: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Edition:First edition.
Series:2014 digital library.
Service systems and innovations in business and society collection.
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Online Access:Click to View
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